About Us


A Partner that is worth trusting Pivotal Business Systems is an independent, privately owned Technology Solutions Company. That means, we won’t offer you just one choice, we’ll offer you the best technology from the brand that best meets your unique needs. These technology solutions can help you securely and effectively manage data and costs, improve document workflow and process optimisation, increase operational efficiency, and manage technology. In our over 40 years in business, we’ve expanded to over 40 employees, making us big enough to serve any sized business and yet agile enough to provide all of our customers with the one-on-one consultation they need to succeed. Pivotal Business Systems are a Ricoh Exclusive Partner, which allows us to proudly deliver Ricoh’s leading technology and state-of-the-art devices through our offices in Newcastle, Tuggerah, Singleton, Tamworth and Port Macquarie.

Total Technology Solutions

Pivotal delivers everything your business needs to run smoothly: 

  • Systems like printers and multifunction systems to print, copy, and scan business information More»
  • Services to keep your network running fast and securely More»
  • Solutions to streamline the flow of information through your business processes More»

Fanatical Service

All of this is backed up with a local team with a proven track record to respond quickly to your needs. Our clients say it best. Hear what they have to say. More»

Sustainable Strategy

Your business can reduce it’s carbon footprint. We help you implement sensible solutions that reduce the environmental impact of your business operations.  More»

Powerful Partners

You get access to leading technologies through recognised innovators like Ricoh, Hewlett-Packard, Epson, and LaserFiche. 

Get Started

It all begins with a Pivotal Technology Review where you receive a comprehensive set of recommendations on how you could employ the latest technologies to improve your business. Get Started»

Products and Services

To learn more about us please follow these links:

For information on our products and services, go to these sections of our website:

Contact us if you have any questions or want to get started.